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In this webinar, experts from Sedgwick will explore how organisations can make claims easier for vulnerable customers using behavioural science.
They will also discuss:
Lauren Glover (email@example.com) is Specialist Care Manager at Sedgwick. Lauren works with domestic loss customers who, for whatever reason, are finding it difficult to cope with the claims process. She is currently working on a training programme for all colleagues who interact with customers, to help them identify vulnerable risk factors, and where we need to provide additional support.
Richard Sheridan (firstname.lastname@example.org) is a Director and Head of Corporate at Sedgwick. Richard takes a leading role in the development of new products and services, ensuring that Sedgwick understand and meet customers’ needs through innovative service design, delivery and the deployment of technology. He also manages strategic client relationships and is an advocate for innovation across the UK business.
Hannah Dixon (email@example.com) is a Client Director at Sedgwick. Hannah recently joined Sedgwick from a global insurer and brings proven expertise in vendor and operational management across multiple lines of business in both the composite and London markets. She is experienced in the design and build of operational claims teams; and relationship management across claims, underwriting, sales, brokers and managing general agents (MGAs).
Hannah’s role as a board member of Insurance United Against Dementia (IUAD) gives her a unique perspective into how vulnerable customers view the financial services sector.
Helen Laight, an Associate within the Casualty Fraud Team at DAC Beachcroft Claims Limited, will present a session dealing with ‘fraud threats to local authorities’. The session will provide an overview of the prevalence of fraud within local authority claims; practical guidance on identifying fraudulent claims and organised fraud in local authority claims; reacting to suspicions of fraud; practical guidance on the investigations, evidence gathering and issues to be aware of when defending suspected fraudulent claims including a brief overview of the relevant legislation, case studies, strategies and tips on evidence gathering.
In this webinar, Kelly gives a summary of the incident Newcastle University experienced of summer 2020. She will talk you through the time line of events and their learnings from the incident itself as well as the their future proofing plans going forward. It will help others appreciate what a real cyber incident could look like and to prepare them, as it’s not a case of if, it is a case of when!
Kelly Lovelock is the Insurance Manager at Newcastle University (NU). She is responsibility for overall Insurance and operational risks management for the whole of NU's UK, Singapore and Malaysia campus operations.
Given the changes in our working environments as a result of COVID-19 since March 2020, the webinar will outline some of the challenges and opportunities of managing a team remotely through the experience of one insurance manager. Ruth Kydd worked remotely internationally for two years from 2018 to 2020 and shares her experience of some of the elements (including communications, technology and wellbeing) that shaped her approach to managing her direct reports and also wider teams that she was involved in.
In June 2019 the Supreme Court gave its decision in the case of Poole Borough Council v GN.
The decision was relevant to all government agencies who work with children and in particular those who form part of the multi-disciplinary system set up to protect children from harm.
It was handed down in the teeth of widespread publicity about serious case reviews following the deaths of children on the edge of care and following research by Bath Spa University showing social workers nationwide complaining of high work loads and insufficient support. Subsequently the children’s commissioners report of November 2020 entitled “ The children who no-one knows what to do with” was published, setting out what the commissioner considered is needed to “ fix this broken system”.
All of that was the climate in which child protection services were operating, even before the additional pressures and demands brought by COVID-19.
Phil Farrar from Risk Management Partners will look at the importance of risk management in helping an organisation manage its total cost of risk and how insurers use the information to impact the price they charge.
In this session Richard Wood and Paul Feltam from Zurich Municipal will explore the fundamentals of property risk management including risk improvement actions, unoccupied properties, waste challenges, schools portfolio and the importance of accurate sums insured.
With the current challenging insurance market conditions and increased budgetary pressure within the public sector, it is now more important than ever to ensure that your tender drives and delivers the right result for your organisation. Alison Goodwin from Aon, Ruth Kydd from City of Edinburgh Council and Matthew Selby from Jigsaw Homes Group will share their top ten practical tips to help make your next insurance tender a success. They will consider pre-tender planning, tender design, market engagement, evaluation and of course the implications of the current hard market.
As with any profession the insurance sector is no stranger to industry specific jargon, acronyms and abbreviations. This can get even more complicated given the connection with the legal industry and contract law. In this session Mark Sangster from Gallagher will highlight and reference some of the fundamental insurance terms and legal doctrines that will help in future conversations with peers, suppliers and colleagues.
Climate change and the drive for carbon neutrality remain high on the agenda for legislative change. In this webinar, James and Hannah consider proposed changes, compliance with statutory duties and potential risks facing public service organisations. They will explore:
James Fawcett (firstname.lastname@example.org) is a Partner at Browne Jacobson. James specialises in insurance litigation, with particular expertise in defending clients in employers’ and public liability claims.
Hannah Payne (email@example.com) is an Associate at Browne Jacobson. Hannah specialises in public, planning and environmental law and has a particular interest in carbon neutrality. She is experienced in judicial review challenges and advising on issues of vires, decision making and environmental regulation.
Claims for psychiatric injury at work are always challenging; one person’s banter is another person’s bullying, and the line where stress crosses into injury can be blurry at best. Employers must strike balance between gentle health surveillance, monitoring and active intervention.
Traditionally, an employer with no notice of an employee’s developing difficulties has little to do but provide passive resources and awareness training. But what happens in a post-COVID-19 world where employees have already faced more than a year of lockdowns, increased or decreased workloads, furloughs, closures and redundancies? What happens when employer and employee collide in a battle of wills over enforced testing or mandatory vaccinations? How do employers deal with the threat of claims for psychiatric damage when they are already on active notice that the workforce is stressed to breaking point and, importantly, can they be pre-emptively fended off? Is there a duty for employers to deal with psychiatric issues caused by events outside of their control at all?
In this webinar, David will look at:
David Mayor (firstname.lastname@example.org) is a Partner in Forbes Solicitors’ Large Loss Insurance Team. He deals with all aspects of personal injury law, including catastrophic and complex claims.
Even before the pandemic, we have seen a spike in cycling claims against highway authorities. With the implementation of lockdown measures, sales of bicycles have increased by 60% since March 2020. The boom in popularity for cycling (and e-scooters) is likely to see that trend increase and so ideas and tips for defending such claims is timely.
Simon discusses the recent High Court decision in Nash v Hertfordshire County Council  and the tactics and strategies for increasing the prospects of a successful defence to such claims.
Simon Johnson (email@example.com) is Partner at DWF Law LLP. Simon specialises in defending local authorities against most conceivable public and employers’ liability claims.
Is there a different duty of care for each emergency service in the UK? Andrew Steel, Partner and National Head of Public Sector Services at Plexus Law, reviews and discusses recent cases involving police, fire and ambulance services and questions if a different duty of care is in place for each one.
There have been a number of significant decisions in this area over recent years. ALARM members should watch this webinar if they are involved in any planning and consideration of risk for emergency services in order to understand the current state of the law and what plans can be made to manage the risk that is created by the duty of care.
Please email the ALARM Office to request this webinar.
Shireen Walton from Bee Resilient talks about the following issues we have faced during the COVID-19 pandemic and ways we can help overcome the issues raised.
The RMP team will consider the issues flowing from diversity, equality, and inclusion and how in light of the pandemic, organisations should review their organisational processes, services and other activities in light of COVID-19. The session will cover:
In this webinar, Audrey Gilding-de Kort, Devon and Somerset Fire and Rescue Serivce, addresses the relevance of diversity and inclusion for risk management. The concept of diversity of thought is explained in simple terms and linked to the act of inclusion. Together they determine the performance of teams and the innovation needed to identify and mitigate emerging risks. The role of the risk manager, and leader of the team, is further examined in the provision of an inclusive environment and safe space to contribute and challenge.
Ash Dieback is a fungal disease which came to the UK in 2012 and has spread rapidly. There is no cure to the disease and it looks set to kill up to 95% of the UK’s Ash trees in the course of the next decade. The responsibility to effectively manage Ash trees to ensure that they do not fail and cause damage to property or harm to human life, lies with the owners of these trees.
Depending on the number of trees owned, the task of logging, inspecting and managing Ash trees safely over the next decade will be extremely onerous. This is happening at a time when budgets are already tight for public sector land owners and there is no additional resource being provided for this work. In high risk locations there is likely to be no option but to cut Ash trees down in significant numbers.
This requires a delicate balance between public safety and public awareness to ensure, in a world where we are all working towards environmental objectives, that large scale tree removal is understood and steps taken to mitigate the loss of the ecosystems and services that the Ash trees provide.
Sarah Dodd is a partner at DAC Beachcroft, heading up the team dealing with tree cases arising from subsidence, tree failure, Japanese knot weed and Ash Dieback. Sarah has 19 years of experience in this field and is seen a one of the key legal advisers in this area. Sarah also holds the role as the Vice Chair of the subsidence forum and will become Chair in May 2021.
Matthew Suddards, Fire Investigator and James May, Materials Engineer at Burgoynes provide an overview of fires caused by maintenance work on buildings and maintenance of plumbing systems.
Matthew focuses on incidents caused by hot work processes such as the application of torch-on roofing membranes.
James discusses plumbing systems and highlights some particular areas in respect of hot and cold water supplies and closed systems. He also touches upon some failure types that Burgoynes frequently encounter and what can be done from a maintenance perspective to reduce such incidents.
The webinar would be helpful to anyone involved with managing properties and associated plumbing systems. It is useful to understand the importance of controlling hot work and maintaining plumbing systems and some of the potential risks of not doing so.
In this webinar Anne Norrie and Alan Ross will share lessons from Zurich Municipal’s response to the pandemic. It will also be an opportunity to identify emerging areas of risk that will need to be addressed in 2021. This was an interactive session to allow all participants to share their lessons and reflections from 2020, and priorities for 2021.
Anne was appointed as the Regional Manager for Zurich Municipal (ZM), Scotland in January 2016. She previously held a role within ZM working with the public sector as a risk and insurance consultant. A key area of her remit includes working with customers to understand the ever changing landscape for insurance and risk in Scotland.
Alan’s role is working with ZM’s customers to help them manage risk effectively and prepare for the future. This includes horizon scanning work to identify emerging risks, as well as working with our customers to ensure they have effective risk and resilience frameworks in place.
Graeme has worked in local government insurance, risk, continuity and resilience roles since 1990. He currently leads the community safety and resilience service in Dundee City Council. Throughout the pandemic he has been Dundee’s lead officer for numerous COVID-19 workstreams including test and trace, testing sites, isolate and support and now mass vaccinations. With that lived experience Graeme’s webinar will look to constructively challenge traditional approaches to business continuity planning whilst pointing members towards a forward look to how continuity planning and resilience arrangements remain relevant and how they may be enhanced as we move out of a pandemic environment.
Provided from the perspective of multi-agency planning, this webinar seeks to consider the concurrency issues involved in the preparation for EU-exit against the backdrop of the COVID-19 pandemic. In particular it will outline initial planning considerations and will touch upon some of the work undertaken by the Scottish resilience partnership concurrency sub-group. The work of this sub-group includes the national assessment of preparedness, the identification of key tipping points in regards to subsidiarity and the establishment of the National Coordination Centre (NCC). It will provide an overview of working within the NCC, including some of the support functionally available to partners, as well as outlining some of the key challenges. Lastly, it will consider preparedness and future concurrency planning.
Iain Jeffrey is a Sergeant within Police Scotland. Iain was deployed to the NCC Multi Agency Coordination Centre where he has continued to support a multi-agency response to concurrent risks.
Following the inquest into the death of Ella Kissi-Debrah, who died following an asthma attack, a coroner recorded air pollution as a contributory factor to the death. This is the first time such a recording has been made in the UK.
The conclusion comes at a time when deaths from asthma attacks are the highest they have been in the last decade and have increased by more than 33% over the last ten years. When coupled with recent research that has found that that pollution levels now equal or exceed pre-COVID-19 levels in 80% of the 49 cities and large towns that were analysed, there is likely to be greater scrutiny of the potential impact of air pollution on similar deaths.
Sally and Natalie will discuss:
You will gain an overview of the facts and conclusion in the inquest into the death of Ella Kissi-Debrah, learn more about the inquest process and recent case law and gain an understanding of the current statutory responsibilities and potential changes in the law.
Sally Hancock (firstname.lastname@example.org) is a Partner and Head of BLM’s Health and Safety Regulatory Practice Group. She specialises in all aspects of inquest and health and safety regulatory work.
Natalie Puce (email@example.com) is a Partner at BLM. She advises both individuals and corporate clients following fatal and serious accidents. This includes providing support in the immediate aftermath, advising on the regulators' powers and investigation, commencing an investigation and advising on all stages thereafter to include options in respect of interviews under caution.
This webinar has a legal focus. It will look at liability cases over the last year that will affect the legal landscape faced by local authorities in 2021. Reviewing these developments should help authorities have a clearer idea of the risks they face, allowing them to deploy their resources to best effect.
Chris is a partner in Weightmans’ local government litigation group. He has over 18 years’ experience acting for local authorities and social care providers in the public, private and voluntary sectors. His clients include insurers, local authorities, health trusts, housing providers, national charities, domiciliary and residential care providers, and sports governing bodies.
This webinar explores the local Leicester response to the first national and subsequent first local lockdown are examined from a Leicester City Council perspective. It is intended to summarise the main elements of these unprecedented situations and reflects on what went well and what not so well. Although the crisis remains ongoing throughout the UK it is thought to be a timely opportunity to reflect and learn from what has gone before. It is believed much of what will be discussed will resonate with other organisations and it is hoped will generate a wider discussion among the attendees.
Martin Halse is currently the Leicester City Council risk, emergency and business resilience manager and has been in a similar role for the previous ten years. He has significant experience of responding to major incidents and managing risk both within his current role, and also during his previous 31 year career in the police.
Sonal Devani has worked in risk management for over ten years and is currently Leicester City Council’s corporate risk management manager within the risk, emergency and business resilience team. Her role involves formulating the councils corporate risk and business continuity polices and strategies, delivering enterprise risk and Business continuity training to staff at all levels and facilitating desktop exercises.
In this webinar Charlotte Le Maire, Partner, Stephen Sadler, Solicitor from DAC Beachcroft, Malcolm Maycock, Road Safety Consultant from License Bureau Ltd and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses grey fleet management.
Increased remote working, greater dependence on IT platforms for service delivery and increased activity by cyber criminals are creating the perfect storm. This has led to an increased number of cyber attacks on public service organisations and the complex supply chain supporting them.
While cyber insurance is still not commonplace, this is only one form of defence. In this webinar, Oliver will introduce you to the cyber loop which will help you understand where you are on your cyber journey and to understand how you can reduce or manage any vulnerabilities you might be facing.
Oliver Jeffs (firstname.lastname@example.org) is Aon’s Senior Consultant, AGRC Cyber Risk.
The world is changing at a fast pace. Unknowns are the threats that need great consideration. Horizon scanning helps organisations keep on top of their risk profile, looking at what may or may not be likely and how this would impact operations, finances and reputation. Matthew provides top tips on how to effectively scan the horizon to inform future resilience planning and to ensure your organisation is prepared to handle emerging risks.
After ten years in the public sector, Matthew joined Zurich in 2017 and has supported a number of customers in developing more robust risk management processes.
2020 gave us two of the biggest game-changers in decades for businesses to grapple with – the end of the Brexit transition period between the EU and the UK, and the global COVID-19 crisis. Now that we are in 2021, the impact of these events will continue to be felt by risk professionals. While we do have a new EU trade agreement, the detail for many sectors – not least financial services – is still to be finalised. And while we have welcomed the approval and roll out of COVID-19 vaccines, the impact on business and individuals will continue for many months to come. Businesses will have to adapt to these risks while navigating a still uncertain future.
This session will look at how the pandemic has impacted different policy line from travel/school journey, property, through to liability covers and ultimately what the future may hold.
COVID-19 has impacted all areas of our lives for the best part of 2020 and will likely do so for a significant proportion of 2021. This webinar will look at living with the new normal of COVID-19 and the potential impact of vaccinations as well as the implications of so called “long COVID-19” for employers. Thomas will consider the EL claims risk of prolonged working from home including work related upper limb disorders and stress and mental wellbeing. Emma will consider the regulatory and potential criminal sanctions associated with COVID-19 and the obligations to report COVID-19 cases under RIDDOR. Anjali will look at the employment aspects including discrimination claims and when and how to make reasonable adjustments.
The webinar will cover past and future risks including how to manage the return to the workplace as the roll out of the vaccination begins to ensure that employees are safe and treated fairly.
A crisis is a dynamic, unpredictable situation that is difficult to manage and has the potential to damage your reputation and even your viability. Crisis management needs to be a conscious and deliberate investment to ensure readiness to manage the expected and unexpected. The opening part of this session addresses the importance of recognising what a crisis looks like for you, provides helpful insight into the crisis management framework, and the steps you should be taking to manage litigation risk from the perspective of health and safety enforcement.
Managing the communication demands of a sudden incident such as an industrial accident, fire or terrorist attack is one of the ultimate tests of leadership.
There is a need for information from a wide range of stakeholders:
Most companies are aware of the need to plan ahead and so they can be on the front foot at such times, but it can be difficult to know where to start. This webinar is a high-level introduction to some of the key themes and explains how to break down what is need in three stages: before, during and after the crisis event. It looks at real world examples to highlight good and bad practice and gives some practical tips about what should be included in crisis communications manuals and what to put in the all-important first statement.
Resilience has never been as important for organisations’ and society as it is today. The pandemic has highlighted the many vulnerabilities that existing in many modern organisations.
James Crask is the Head of Resilience Advisory for Marsh and also chairs the ISO panel responsible for global standards for business continuity and resilience. In his webinar; James provides an overview of the lessons learned from our crisis response to the pandemic so far and concludes that a more integrated approach to managing risk and resilience is needed. Risk and resilience managers have a unique opportunity in helping to navigate through this period of change and helping their organisations to emerge in a stronger and more resilient state.
In the current climate, professional indemnity insurance is under much scrutiny. The ‘hard market’ conditions, make it difficult for all stakeholders within the construction supply chain to comply with frameworks and contractual obligations. In this webinar Matt will discuss the reasons behind the current hard market, how long it will last, and the factors that effect it. We will also examine what effect it has on supply chain management, look at ways to mitigate the risk, and why allowing flexibility can be better for working relationships in the long run.
Matt Didlick is a Professional Indemnity Client Executive at Marsh & McLennan Companies, working in the FINPRO division. Having worked for specialist brokers throughout his ten year career, he has experienced changing conditions within the professional indemnity sector, and has worked with clients and insurers to navigate them through the tricky market conditions
This session involved a brief overview of three key areas of insurance which often get little or no attention:
Phil Farrar from Risk Management Partners, covers the salient aspects of each topic of discussion and deals with a variety of questions.
Last year the world paused. ‘Normal’ left us behind and it was replaced with a virtual way of living and working. We all had to find a way to navigate through the pandemic, including continuing to move forward within our organisations, to grow and avoid stagnation.
Projects continued to be delivered, risks were managed and there were some real successes to shout loudly about. As we now begin to see a reduction in the spread of the virus, the development of vaccines, we hold onto the hope that the end of the crisis is in sight; what will this mean for how we work, how we project manage and how we think about and respond to the risks we face?
In this webinar you will gain an understanding of how risk is best managed within projects. Ashley will discuss the steps to take to build a project risk register and how to evaluate different risk identification techniques, how these can be used to get the best engagement from the project team and discuss the new world of virtual project management.
Ashley Easen (email@example.com) is Director of Risk Control at Risk Management Partners. Ashley has been supporting public sector clients to raise defensibility, improve their risk profiles, strengthen safety standards and reduce their total cost of risk for over 20 years.
In this webinar Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses incident investigations.
In this webinar Charlotte Le Maire, Partner, Stephen Sadler, Solicitor from DAC Beachcroft and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discuss driver health.
With the growing number of large and complex fire claims, Zurich Municipal are concerned about the impact the losses have upon the wellbeing of the individuals and organisations involved. Over the last decade there have been 7,000 fires affecting education premises. This has resulted in a large impact to the communities involved. Pupils have had their education disrupted, staff have had to relocate or even lose their job and the community has lost a valuable asset. In addition, council staff faced extra pressure and demands providing assistance as the council's have a statutory duty to provide a place of education.
Davina Lonsdale, Chartered Insurer at Zurich Municipal, will look at the impact a fire loss will have on individuals and the community. She will explore the causes of fires and actions that can be taken to prevent them. She will discuss how you can manage your risk profile in respect of fire and changing building characteristics and challenges. With the likelihood and severity of large and complex fires increasing, the human cost of fire has never been greater. This has major implications for municipal organisations and the individuals and community they serve. Managing fire has never been so important.
In this webinar Stephen Sadler, Solicitor from DAC Beachcroft, Karen Crispe, Commercial Director from Convey technology and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discuss in-vehicle technology.
In this webinar Stephen Sadler, Solicitor from DAC Beachcroft, Lesley O'Brien OBE FCILT, Managing Director from Freight Train and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discuss bridge strikes.
In this webinar Kate Hemstock, Derbyshire Constabulary provides an overview of the work being undertaken with Her Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS) and Police Forces to develop a MoRiLE model that forces can use to support the production of Force Management Statements. The webinar is also suitable for non-Police organisations that want to develop a “health check” of their business.
The ORA model has been developed to support Organisational “Health” Assessments in order to inform service delivery and support service improvement. The ORA is focussed on improving the organisation’s understanding of the demands facing them and the resources they have to meet demand, to enable an assessment of any demand gaps and the risks presented by these. The model began life in policing and is used by forces to support the HMICFRS Force Management Statement process.
Kate is an experienced analyst and team leader with twelve years’ experience in law enforcement working in the arenas of performance management, service improvement, business intelligence and business change.
In this webinar Charlotte Le Maire, Partner, Stephen Sadler, Solicitor from DAC Beachcroft, Dr David Lee, Clinical Director from Sleep Unlimited Ltd and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses managing sleeping and driving
In this webinar Charlotte Le Maire, Partner, Stephen Sadler, Solicitor from DAC Beachcroft and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses managing mobile phones and driving
In this webinar Stephen Sadler, Solicitor from DAC Beachcroft, Daniel Jones,Training Manager from D.tec International Ltd and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses managing drugs and alcohol at work.
In an increasingly disrupted and complex world, horizon scanning to identify emerging risks has never been more important. While traditional risk management approaches can help identify emerging risks, they tend to focus on risks that are well understood and quantifiable. Emerging risks tend to be ambiguous and difficult to quantify. Horizon scanning is a technique to help strategic planners and decision makers identify emerging risks. In this session Alan will explore what horizon scanning is, why it’s important, and some of the practical techniques risk managers need to help their organisations anticipate and prepare for longer term risks.
In this webinar Phil will discuss how the world of contractual risk has changed since COVID-19.
In this webinar Johnty will provide a background into cyber security breaches and how hackers are able to access your organisation's systems. Johnty also explores the potential risks and advises what actions you and your organisation's can take in order to mitigate these risks.
The pandemic has undoubtedly changed the world, our communities and how we all work. In this webinar, Alan will explore some of the emerging risks for public services in Scotland in the short, medium and long term. We will discuss the risks, and what can be done to ensure we are prepared for the future
In this webinar Pamela will provide an overview on developments in the Scottish legal personal injury landscape with reference to interesting cases and proposed legislative changes, including the Redress Bill, which may have a significant impact on the public and private sector.
For all of us, this year has been dominated by COVID-19. We have overcome a National lockdown, our essential services have been delivered but we have kept one eye firmly on our risk exposure. The COVID-19 pandemic has had a profound effect on ‘how we do things’ but what has it done to our organisation’s risk culture? Have attitudes towards risk been shaped by our experiences and perceptions. In this webinar, Phil and Ashley will complete a Risk Survey and discuss the results in real time. This is a great opportunity for you to learn from your colleagues and share best practice with your network.
We blinked and lost 2020 - taken by COVID- 19 never to return; but what lasting impact has the pandemic made to our risk profiles, our working practices, our new normal? At the time the crisis unfolded in March; none of us would have predicted that seven months on we are still navigating our way back to some semblance of normality. The crisis has changed how we work and forced us to focus on priority services that had to be delivered. In this webinar Ashley, will discuss what have we learned? What temporary changes will remain, what challenges are we facing and are there positive outcomes we need to cherish?
Following the Lambeth scheme, the first statutory redress scheme is being formulated in Scotland. Rory will be discussing where they will talk about the proposed scheme, how it is intended to operate and how it might impact those organisations affected by historic abuse in Scotland.
In this webinar Caroline Elson, Senior Associate, Sarah Bradley, Senior Associate and Alecia Pinkerton, Solicitor from Langleys and Clare Haddon, Barrister, Philip Godfrey, Barrister and Nikhil Arora, Barrister from Ropewalk host a live mock trial on a personal injury claim brought by an employee against a local authority.
In this webinar Charlotte Le Maire, Partner and Stephen Sadler, Solicitor from DAC Beachcroft and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses driver safety and whose responsibility is it.
In this webinar Charlotte Le Maire, Partner and Stephen Sadler, Solicitor from DAC Beachcroft, Mike Colborne,Health and Safety Advisor from Tarmac Cement and Lime and Andrew Drewary, Road Safety and Collision Analyst Consultant from Road Safety Smart discusses vulnerable road users and what they mean to you and your employees.
In our latest webinar, Philip Farrar, National Development Director at Risk Management Partners considers the growth in ‘commercialisation’ which in the context of a local authority is where a local authority ‘steps into the shoes’ of the private sector and uses its skills, knowledge and financial acumen to help develop and/or deliver a service or facilitate a project, which will be for the long-term good and welfare of the community it represents. Sometimes the local authority can go it alone or on other occasions can work in collaboration with other public sector bodies or the private sector. This webinar examines some of the reasons why a local authority may wish to develop this theme, and the legal and insurance issues which may flow from the activity.
In this webinar Hugh Morris, Risk Management Consultant at Gallagher, provides a basic introduction to business continuity management. Hugh explores definitions of BCM, what this means practically, and reasons for organisations conducting such work, including those with statutory duties. Hugh will talk through the implementation of a BCM system using the Business Continuity Institute’s Good Practice Guidelines (GPG) as a framework. Each ‘professional practice’ of GPG will be summarised, and simple guidance provided as to how to carry out necessary activities. Hugh will also give a few hints and tips from his experience in implementing BCM, and provide some thoughts on the future of BCM.
This webinar will explore key areas for consideration when planning for post-lockdown life. Laura will explore post-COVID-19 restructure checklists and key points to consider when undertaking service reviews. Elizabeth will look at the practicalities of dealing with highways claims including missed inspections, delayed repairds and relevant evidence. Darren will discuss how registered providers of social housing have had to adapt their approach to ASB case management in response to COVID-19 restrictions. Darren will also look at how registered providers of social housing have overcome barriers, maintained links with key partner agencies, engaged with vulnerable residents and accessed support. Kella will look at potential claims that could be brought again children and adult social care providers. Kella will also explore how providers can evidence safeguarding when inspections and assessments cannot be undertaken, suitable placements, DoL and HRA issues and evidencing decision-making.
In this webinar Anja and Andrew will examine the impacts of COVID-19 on local authorities. They will explore the impact on day-to-day operations in the workplace and the manner in which local authorities deliver services including enforcement action. Anja and Andrew will look at; how remote working has flourished for teams; supporting vulnerable citizens; impacts on decision-making; prioritising services and changing job roles; local authority premises and operations; enforcement powers and expectations of local authorities.
Using research backed data points and live client case studies, Alistair will explore the common steps that successful organisations have implemented to navigate their post COVID-19 landscape. Delegates will have the opportunity to learn about practical steps they should take to empower their employee value proposition, adapt to an increasingly borderless workforce and reframe their strategic leadership priorities.
This was going to be the year of climate action after climate and environmental concerns dominated the Global Risks Report in January. With climate emergencies being declared across the country by hundreds of local authorities, the COP26 was due to take place in Glasgow. Has COVID-19 affected this focus and do we risk sustainability setbacks? Alix will consider the climate and sustainability risk landscape and explore how all organisations can respond to the climate change challenge and look to embed climate resilience into their plans now and into the future.
This webinar will cover the potential for fraud as a consequence of COVID-19 and lockdown life. What are the risks and where might we see claims arise? Identifying trends and behaviours is key. We will share our predictions for the future of fraud after COVID-19. Looking at the evidential issues, the session will provide top tips for fraud detection and how to improve defensibility in these claims. We will identify areas and sectors most at risk of fraud in the post-pandemic landscape as well as the potential for a spike of low value claims in both the EL and PL space.
This webinar will provide guidance on creating a happy and productive workforce and how to mitigate potential risks. Ben and Matthew will explore the health continuum and the interplay between physical and mental health including tools to enhance both. Ben and Matthew will also discuss how to manage the risks posed by stess claims in an increasingly health conscious and agile working environment.
Mark will provide a rounded view of the contemporary drivers behind the recent surge in workplace wellbeing up the corporate agenda. He will also share insights and strategies being deployed by a wide range of employers and will focus not only on wellbeing as a key component of a modern employee value proposition but also how a robust wellbeing strategy will also help manage an employer's key people risks.
Phil will review the changes in work patterns and systems post-pandemic, and how changes are likely to stay with us becoming the new norm. Phil will also address risk and insurance considerations.
In our latest webinar, Andrew Steel, Partner at Plexus Law, provides analysis of three important areas relating to civil actions against the police. The first considers the recent Court of Appeal case of Bridges and the use of automated facial recognition technology. Andrew discusses the practical ramifications that now face police forces looking to use this technology in the future.
Second, the often discussed issue of QOCS is again on the agenda following the Brown v Commissioner decision last year. How does the 'mixed claim' exception to QOCS serve to assist police forces when defending civil actions made against them which involve a personal injury and non-personal injury element?
Third, Andrew looks at the 2018 decision in Sherratt which has hugely significant ramifications for all emergency services – given that it sets out clear guidance as to when there is an assumption of responsibility created between caller and call handler.
In our latest webinar, Shireen Walton from Bee Resilient, explores the meaning of resilience, within the science of positive psychology. It looks at the recent research into the psychological impact of the pandemic on workers and individuals. Shireen explains the science behind stress and the impact it has on our physical and emotional wellbeing. More importantly, she offers interventions that have been scientifically proven to heal and develop neural pathways in our brain, which allows us to become adaptive and agile in our behaviour. In this case, neuroplasticity becomes our pathway to becoming resilient.
Insuring buildings and contents for blue light organisations is a relatively straightforward proposition. The challenges arise when insurers are asked to insure speed cameras, show money (cash and property seizures flowing from the proceeds of crime) as well as cryptocurrency.
All these factors need to be carefully considered so the cover is woven together to leave no gaps and to make sure the insured has the correct level of cover.
In this webinar, Philip Farrar, National Development Director at Risk Management Partners (RMP), considers the causes, costs and patterns of material damage and business interruption claims of the blue light sector using the RMP/AIG reservoir of claims data from 2004. Philip will also explore the challenges of writing material damage covers for blue light services, why they are attractive risks to the insurance market and future issues.
In our latest webinar, Catherine Souter, Barrister at Parklane Plowden Chambers explores the potential claims including: claims for infection arising from negligent exposure, failure to provide PPE, physical and psychological injury arising out of re-allocated or additional duties and claims for occupational stress and harassment.
Catherine focuses on employers’ liability, public liability and occupiers’ liability claims, but the discussion is relevant to all sectors. The duties owed by defendants are explained and a number of practical steps identified to facilitate compliance, particularly when employees return to work, visitors return to premises and businesses begin to return to a 'new normal'. Tactical considerations are then identified to ensure that defendants are in the best position to defend any claims which may ensue.
There is then a general discussion on the wider implications of COVID-19, including on the valuation of claims and specific heads of loss, a likely increase in fraudulent and exaggerated claims, 'COVID-19 excuses' and the impact of inevitable delay on the litigation process.
In this webinar Rory Jackson, Partner and Helen Snowball, Partner at Kennedys provides an update on the national redress scheme in Scotland.
In this webinar Ollie Dent, Partner at Kennedys discusses COVID-19's impact on cyber issues.
In this webinar Mandy Williams, Senior Associate, Alex Estcourt, Associate and Vicky Strathern, Senior Associate at Kennedys discusses COVID-19's impact on employees' liability and public liability.
In our latest webinar, Gabriel Fay, Parter at DWF LLP explores the risks and potential claims that may arise as a result of tree subsidence. Gabriel reviews environmental policy and financial consideration for local authorities once causation has been established in tree root subsidence cases. He then considers a potential solution for maintaining a treed environment whilst at the same time protecting the public purse. In the second part of the webinar, discussion is directed at the risk management impact in respect of local authorities' tree stock following the case of Cavanagh v Witley Parish Council and the likely approach taken by the courts in future in respect of tree collapse resulting in personal injury and property damage.
In this webinar Katherine Totty, Partner at Kennedys discusses COVID-19's impact on fraud.
In this webinar Joy Middleton, Partner, Kathryn Oldfield, Partner and Louise Bedford, Partner at Kennedys discusses COVID-19's impact on education.
In this webinar Rob Ashurst, Senior Associate, Mandy Williams, Senior Associate and Chris Hale, Associate at Kennedys discusses COVID-19's impact on defective premises and repairs.
In this webinar Helen Snowball, Partner and Louise Bedford, Partner at Kennedys discusses COVID-19's impact on social care.
In this webinar Danny McShee, Partner at Kennedys discusses COVID-19's impact on care homes.
In this webinar Kathryn Oldfield, Partner, Vicky Strathern, Senior Associate and Daniel Couldrey, Associate at Kennedys discusses COVID-19's impact on The Volunteer Army.
In this webinar Mandy Williams, Senior Associate and Steven Elliott, Associate at Kennedys discusses COVID-19's impact on highways maintenance.
The UK Government has recently announced plans to ease lock down measures, and has encouraged some sectors to slowly return to work. Following on from his recent news article, David Mayor, Partner at Forbes Solicitors provides an update on essential COVID-19 protection measures for owners and operators of construction sites. David reviews obligations of social housing providers at keeping their employees and contractors safe. He also considers the potential risks to employees and third parties returning to work, as well as risks to the business. David provides a summary of guidance issue by the UK Government and advises what measures social housing regulators can introduce to keep people safe.
Considers social housing regulations keeping employees safe, potential risks to employees returning to work, risks to third parties business risks, government guidance, and measures that can be put in place.
Cyber crime is an ever-changing landscape where criminals have access to more tools than ever. In our latest webinar, Johhty Mongan, Cyber Risk Consultant at Gallagher provides a background into cyber security breaches and how hackers are able to access your organisation's systems. Johnty also explores the potential risks and advises what actions you and your organisation's can take in order to mitigate these risks.
In our latest webinar, Ben Standing, Senior Associate from Browne Jacobson discusses the UK Government's 25 Year Environment Plan and the targets the Government has set. Ben also explores the Environment Bill 2020 which considers how these targets will be met. Ben provides an update on the progress of the Bill and what this looks like at a local level for councils, registered providers of social housing and other public service organisations.
In this webinar, Matthew Hyam, Partner at BLM will provide an introduction to the Homes (Fitness for Human Habitation) Act 2018, how it works and what it potentially means for the housing sector.
In this webinar Andrew Millard, Public Sector Leader - North and Paul Ramiz, Director Reinsurance at Aon discuss weather risk management and actions councils can take to mitigate and minimise risk and impact on business continuity.
In this webinar, Carl Dunckley, Risk Consulting Manager at Risk Management Partners discusses supply chain vulnerability and explores the relevant standards and legislation in detail. Carl offers practical advice on resilience management in the supply chain.
In this webinar Alan Ross from Zurich Risk Engineering will discuss how to setup and run a successful risk workshop, outline some of the challenges and pitfalls to avoid and encourage you to think about your facilitation style.
In partnership with Zurich Municipal, the purpose of this risk appetite webinar is to give risk and insurance managers an insight into why understanding an organisation’s risk appetite is becoming increasingly important in the current risk environment. Rupert and Adam talk through the concepts and principals, the challenges and also the benefits of why steps should be taken to explore this aspect of risk management. Rupert and Adam also discuss developing and maintaining risk appetite frameworks and how this can be done more effectively, striving towards better risk-based decision-making.
In this webinar David Shipp, Enterprise Risk Account Manager at Network Rail, provides an overview demonstration of how his risk and control visualisation approach has been developed using SharpCloud and how it is delivering benefit to various levels within the organisation.
In this webinar Mark Sangster, Head of Public Sector at Gallagher discusses what to consider regarding setting limits of indemnity when appointing contractors and third parties.
If you have a specific query, why not contact a member of our office team directly? We will be pleased to assist you - whatever your question.