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Escape of water is significant - in regularity of claims and the severity of them. It happens often, causes disruption, and costs a lot to repair.

The introduction of the fixed costs regime resulted in a decrease of sums paid to claimants in motor injury claims. Now some claims management companies (CMCs) and claimant solicitors are focusing on a more lucrative revenue stream – property disrepair claims.

Some claimants should be treated as victims rather than perpetrators of fraud.