Emma Cotton

Insurance Claims Manager, London Borough of Sutton

Emma Cotton is the Insurance Claims Manager for the London Borough of Sutton and has worked for the local authority since 2005. She was involved in bringing claims in-house in April 2009 and since then has been involved in all stages of the claims management process from notification to final conclusion in a wide range of different cases and values. Emma is responsible for ensuring the quality and performance of the claims handling function for eleven councils, in addition to a portfolio of schools, academies, and wholly-owned local authority companies. 

James Fawcett

Partner, Browne Jacobson

James is a Partner at Browne Jacobson and heads the National Technical Claims Team, which specialises in defendant insurance litigation. With expertise in complex personal injury, claims arising from equality and human rights legislation, housing litigation and environmental claims, his Team’s focus is public sector risk.